FAQs
Frequently Asked Questions (FAQ)
How can I contact Sovereign Supply?
You can email us at shopsovereignsupply@gmail.com, and our customer service team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we offer worldwide shipping!
Where do you ship from?
All orders are shipped from our own warehouse in the USA.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to make changes or cancel your order, you must submit a request within 12 hours of placing your order. After this time, changes cannot be made. However, once your order arrives, you may return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed and shipped Monday through Friday (excluding holidays). Please allow 1-3 business days for processing. During sales or peak seasons, processing times may be slightly longer.
How long will it take to receive my order?
Due to high demand, orders typically take 2-4 weeks to arrive.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
The prices displayed on our website are tax-free in US dollars. However, depending on your country’s regulations, you may be required to pay import taxes, duties, and customs fees upon delivery. These charges are determined by your local customs office and are not covered by us. For more details, please contact your local customs office.
How do I return an item?
Please contact us at shopsovereignsupply@gmail.com, and our team will assist you with the return process.
What if I receive a defective, incorrect, or damaged item?
If you receive an incorrect, damaged, or defective item, please email us at shopsovereignsupply@gmail.com with:
- Your order number
- Photos of the item(s) received
- A brief description of the issue
We will work quickly to resolve the matter for you.
When will I receive my refund?
Refunds are credited to your original payment method. If you paid by credit or debit card, refunds are typically processed within 7-10 business days of receiving your return or cancellation request. If you haven’t received your refund after this period, please check with your bank or credit card provider, as processing times may vary.